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Ask the Right Questions, Improve Member Service!

Xperience™ is an online member survey system allowing for survey invitations and codes to be printed directly on teller receipts and member letters.  The easy-to-use interface allows you to see survey results daily, at the click of a button, without the time loss or data input that is required with printed surveys.

Each survey is fully customizable and can be traced back to an individual transaction.  Plus since members go to your site to conduct the survey, they will feel secure sharing their opinions. 

Xperience™ Benefits Include:

• Full integration with the Symitar Episys system
• Survey design interface that allows you to cutomize questions and responses for your members.  Learn what your members think about your website, online banking, new account openings, loans, teller transactions, phone center interactions, and more.
• Results can be reported according to branch, product or individual employee.
• Results can be traced back to an individual transaction.
• Survey can include transaction information such as brand and teller.  For example, "How well did Chris do at making you feel welcome when you visited the 15th Street branch?"
• Save postage and per survey costs associated with paper/mail surveys. 
• There is essentially no per survey cost with Xperience.
• Survey site is integrated with your website, so members visit your site to take the survey.

To learn more about Xperience™ click here .